30 MONEY BACK GUARANTEE!
30-Day Money-Back Guarantee
100% refund for 30 days - If not satisfied with Quality
To prove our confidence in the hair extensions we provide and their value to you, we are offering a 30-day, money-back guarantee.
All you have to do is to send us an email within 30 days from the purchase date, Include a description of why you are unsatisfied with pictures of the issue and we will refund you for the full amount of the purchase with no questions asked. We require you return the defective item to us before we process the refund. This will help us to better understand your needs and expectations and those of future customers.
We have always strived to create a company based on client satisfaction and long-term relationships. The money-back guarantee is only a small part of the measures we take to ensure our clients receive excellent service from an honest company.
FAQ – Frequently Asked Questions about refunds
How long does it take to receive the refund?
Leathers Beauty company will grant the refund as soon as it is requested. You’ll see the refund on your credit card statement within a few business days.
What if I ask for a refund and later I want to purchase one of Leathers beauty company products?
We will gladly accept you again as a customer. If you decide to return a product, please allow 30 days for the bill cycle to archive your previous purchase and we’ll welcome you as a customer (again).
Exactly how much will I get back if I request a refund?
You will get a credit card/debt card refund for the full amount we charged. 100% guaranteed!
Are there any non-refundable fees?
There may be some transaction fees charged by your credit card or bank we will not reimburse. We will, however, issue a credit card/debit card refund for the full purchase amount.
May I make an exchange?
Yes, you can make an exchange within THIRTY (30)DAYS. The Hair by Lenora hair Seal MUST NOT be Broken!
We are not responsible for any stylist trying to custom color or dye your virgin hair outside of Leathers Beauty Company, because we understand that everyone is not a colorist or a specialist at coloring hair extensions.
You must contact us first BEFORE refunding your package at 913-228-1008 During Business Hours within the seven (30) day return period.
Guarantee is Voided if:
- Hair has been colored
- Hair has had product added that let to damage
- Hair has been cut
- Hair has been installed by someone who us not a licensed cosmetologist
- Written request is not received within 30 days of receiving hair in the mail.
- There have been other refunds within last 6 months
Ship your Exchange/Refund it to:
Leathers Beauty company
P.O Box 3924
Shawnee KS 66203
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Hair by Lenora will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
Our Business Hours Are Monday-Friday 10AM-6Pm CENTRAL TIME
Saturday & Sundays-CLOSED
major holidays - CLOSED
If your have any questions or concerns please feel free to Contact Us info@lenoraleathers.com or at 913-228-1008 During Business Hrs M-F 10am-5pm (Central Time), Saturday & Sunday- CLOSED.